Kao USA Inc. has announced there are two fake versions of Jergens lotion making the rounds.
The counterfeit products—labeled as Jergens Ultra Healing 10 oz. and Jergens Original Scent 21 oz.—have only been found in the Northeast U.S. so far. According to the company, only a small number have been identified and Kao “has not received any report to date of adverse health effects or injury, consumers, particularly those with impaired immune systems, should be careful not to use the counterfeit lotion.”
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While the counterfeit products have replicated the UPC and lot codes on the back of the package, Kao says you can identify them by Jergens 10 oz. Ultra Healing (UPC 19100-10998 with Lot Code X0G30055) and Jergens 21 oz. Original Scent (UPC 19100-10994 with Lot Code X0G13154). Other signs you may not have the true product: A thin, watery consistency and an unexpected or unpleasant texture, color or odor.
“The safety of our consumers is, and always will be, the top priority at Kao USA,” said Joe Workman, president of Kao Americas, in a release. “We will be working diligently with our retail partners to identify the source of the fake products and to ensure only genuine Jergens products are sold in their stores.”
If you suspect you may have purchased counterfeit product, the company urges you to contact the Kao USA Consumer Care Center at 1-800-742-8798 or [email protected]
